• Register - If you haven't registered for the new portal, select Register. Enter the requested information and click submit. Please be aware that approval may take 2-3 business days.
• Sign In - If you have previously registered and received new credentials for the new portal, select Sign In and enter the new credentials for LUBA Connect.

If you have questions or need assistance related to LUBA Connect, reach out to us at Connect@lubawc.com or give us a call at (888) 884-5822.

Important Information

Payments:

• Log in to LUBA Connect to make installment payments!
• If preferred, policyholders can also call our office at (888) 884-5822 and ask to speak with our Billing Department or contact us at billing@lubawc.com to make a premium payment, pay an audit balance, or receive assistance with any other billing-related matter.
• Please note: During this transition to our new system, policyholders will not be fined or canceled for any late payments or payroll reports.

Payroll Reporting:

• Log in to LUBA Connect to submit payroll reports!
• If preferred, policyholders can call our office at (888) 884-5822 and ask to speak with our Billing Department or contact us at billing@lubawc.com for assistance with payroll reporting.
• Please note: During this transition to our new system, policyholders will not be fined or canceled for any late payments or payroll reports.

Claims:

• Log in to LUBA Connect to easily report a claim!
• For claims-related questions, contact our Claims Department at (888) 884-5822. For more details on how to report a claim, visit https://lubawc.com/report-a-claim.

Agents:

If you’re an agent and need assistance, please contact your Sales Representative or contact the Sales Team at (888) 884-5822 or lubasales@lubawc.com.

Please Note:

• Documents: Any documents created or dated prior to July 1, 2026, will not be available within LUBA Connect. If you would like a copy of a specific document, please contact our LUBA Connect team at connect@lubawc.com.

What you can expect

• Portal Self-Service Tools – Our upgraded portal provides more control with a cleaner design and smarter tools. Its self-service reporting new administrative capabilities empower you to manage day-to-day tasks with less effort. 
   
• Simplified Policy Management – Quickly create quotes and save incomplete submissions. Gain more visibility into a policy or an agency's submission activity. With improved filtering and broader document access, managing policies has never been more efficient.
   
• On-Demand Reports and Documents – You can now access reports and documents instantly through the portal. With many options and easy access, you can get the information you need, when you need it.

• Streamlined Claims Processing – Submit the First Report of Injury directly through the portal and receive your claim number immediately. Once submitted, you can track the claim in real time, giving you greater visibility and control from start to finish. 
   
• Centralized Workflows – Access everything you need in one place! The portal brings together policy details, claim submission and real-time tracking, access to standard reports, payroll reporting, and document management. It's even easier to stay organized.
   
• Improved User Experience – Enjoy a cleaner design, smarter navigation, and more resources. From updating company details to managing permissions and communication preferences, the portal delivers a simpler, more intuitive experience.